Care in the hospice

We are taking additional steps during the coronavirus pandemic to ensure we are able to protect our vulnerable patients and our staff.

As a result, some of our inpatient services and practices may change. We apologise for any inconvenience and thank you for your cooperation, understanding and continued support.

For the latest information about Martlets’ services during the pandemic, please visit our coronavirus update page.

Is the IPU still providing care?

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We are still providing the same expert care on our hospice ward as we have always done. Patients with life-limiting illnesses, who are too unwell to be cared for at home, need us now more than ever.

Although the way we deliver our care has changed, you can still expect the highest standards. We have all the Personal Protective Equipment (PPE) we need to stay safe, and have ongoing deliveries to ensure this. We are adhering to all Public Health England and Government guidelines on safe practice. Our staff are doing all they can to maintain a sense of normality for patients despite the challenges.

Can I visit the hospice?

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Due to the pandemic, visiting patients on the IPU is currently restricted. Visiting is by arrangement only for those patients that are actively dying in the last hours/days of life. 

We ask that you to liaise with the Nurse looking after your loved one  to discuss visiting arrangements. This will enable us to risk assess the multiple factors that impact upon our ability to enable visiting on any given day. Due to number of factors which can impact on our ability to support visiting, please be mindful that at times we may have to decline your request to visit. This is never an easy decision for staff to take, and is done with everyone’s safety and best interest at heart and to ensure we prioritise visiting for those patients who are actively dying.

Visitors need to confirm that they don't have symptoms of COVID-19 and that they haven't been in direct contact with someone that has. It is essential to thoroughly wash hands and forearms on arrival and have a temperature check. Visitors will then be instructed on wearing PPE, consisting of a face mask (this must be one of our supplied masks to ensure your and other's safety), disposable apron and gloves which will be supplied by Martlets on arrival.

We know that being apart from loved ones is a big concern when time is precious, and we thank you for your understanding. This decision was not made lightly, and we are reviewing the situation on a daily basis. Our clinical team are working hard to make sure that every patient can stay in touch with relatives and loved ones. We’ve introduced video calling technology, using phones and computers, to help everyone feel connected, so if this is something we can support you with then please do discuss it with us.

Our café and Hospice Shop are still shut for the time being. The entrance to the IPU reception remains open, but should only be used by Martlets’ staff carrying out essential business. Any queries should be made by phone on 01273 273400.

 

About our inpatient unit (IPU)

*Please note that during the coronavirus pandemic there may be some changes to the services mentioned below, to ensure the safety of our staff and patients is maintained.
At Martlets, we provide specialist care in a friendly, uplifting environment. As well as providing expert medical care, we also think about the things that are important to you personally. That could mean having your pet to visit you at the hospice or celebrating Christmas in July. Or simply hanging a poster of your favourite football team above your bed.

Our facilities

Martlets has 18 beds in total. There are two shared rooms (each housing four beds), eight single rooms and two larger rooms. A loved one can stay overnight with you in a larger room if you wish. Every room has doors that open out onto our beautiful garden. There are quiet areas and lounges where you can relax with a book or chat with friends and family. We make every effort to ensure the people you love feel at home too. There are very few restrictions on visiting hours – day or night.

You’ll have a choice of delicious meals every day – cooked by our in-house chefs. You can also visit our rehabilitation gym and a multi-faith sanctuary. Plus, there’s a jacuzzi bath and a pamper suite onsite where you can have your hair done or enjoy a complementary therapy session.

Expert care and support

Martlets’ inpatient unit has a dedicated team of specialist doctors and nurses supported by health care assistants. Our physiotherapist and occupational therapist can help with your mobility. We also have a team of counsellors and social workers on hand if you need to talk. In addition, our volunteers are involved in everything from serving tea and arranging flowers to hairdressing and complementary therapies.

Before your stay, a senior nurse on the ward will call you and go through what you need to bring. They’ll also be able to address any questions or concerns you may have. Some people choose to spend their final weeks with us. However, most patients can go home once we have their symptoms under control. Our Discharge Buddy service offers patients practical support once they return home.

Who can access Martlets

We provide expert care and support for those affected by life-limiting illnesses. From terminal cancer and chronic heart disease to neurological conditions such as Parkinson’s, Alzheimer’s and Motor Neurone Disease, we’re here to help.

Martlets offers care to people over the age of 18 who live in Brighton and Hove, the Deans or the Havens (see map). And our care is free, thanks to the support of our local community. (The majority of our funding is achieved through local fundraising).

Your GP, hospital consultant, palliative care team or district nurse can refer you to us.

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