Feedback and complaints
We value and welcome feedback from everyone who uses our services. From the feedback we receive we are able to improve the care we provide.
Raising a concern or complaint will not negatively affect how you are treated or cared for, now or in the future. We will ensure all concerns and complaints are dealt with promptly, effectively and in confidence.
In order to give feedback or complaints via our website please use the form below. You can give feedback on a variety of areas from our shops to our care. There is further detail on how we process feedback and complaints in our fundraising feedback and complaints policy below.
If your comment or complaint relates to any element of our care, there is further guidance on our procedure available below.