Feedback and complaints

We value and welcome feedback from everyone who uses our services. From the feedback we receive we are able to improve the care we provide. 

Raising a concern or complaint will not negatively affect how you are treated or cared for, now or in the future. We will ensure all concerns and complaints are dealt with promptly, effectively and in confidence.

In order to give feedback or complaints via our website please use the form below. You can give feedback on a variety of areas from our shops to our care. There is further detail on how we process feedback and complaints in our fundraising feedback and complaints policy below.

If your comment or complaint relates to any element of our care, there is further guidance on our procedure available below. 

Fundraising feedback and complaints
Clinical feedback and complaints

  • We help people do the things they love with the time they have. But we’re only able to do this with your generous support. That’s why we would like to keep you informed of our latest news, future fundraising activities, appeals and other ways in which you can support us
  • Privacy Statement: We will not sell or give your contact details to any other organisation to use for their own purposes unless requested to by law. We’ll reach out to you every three years to make sure you are still happy to hear from us in the way you have requested. Our promise to you: We will keep your details safe, and we will only allow your information to be used by suppliers working on our behalf.
  • We will continue to send post to you about how your support has made a difference. However, if you would prefer not to hear from us by post, please tick here.
  • This field is for validation purposes and should be left unchanged.