Care in the hospice
At Martlets, we provide specialist care in a friendly, uplifting environment.
Care in the hospice
At Martlets, we provide specialist care in a friendly, uplifting environment.
Our facilities
From June 2022, our inpatient unit is based on a private floor at Maycroft Manor care home in Patcham. We are still offering the same specialist care in 8 en-suite rooms, while we rebuild our hospice in Wayfield Avenue.
You’ll have a choice of delicious meals every day – cooked by our in-house chefs.
Care in the hospice
Our care
Before your stay, a senior nurse on the ward will call you and go through what you need to bring. They’ll also be able to address any questions or concerns you may have.
Martlets’ inpatient unit has a dedicated team of specialist doctors and nurses supported by health care assistants. Our physiotherapist and occupational therapist can help with your mobility. We also have a team of counsellors and social workers on hand if you need to talk.
In addition, our volunteers are involved in everything from serving tea and arranging flowers to hairdressing and complementary therapies (though these services may be subject to change).
As well as providing expert medical care, we also think about the things that are important to you personally. That could mean having your pet to visit you at the hospice or celebrating Christmas in July. Or simply hanging a poster of your favourite football team above your bed.
Some people choose to spend their final weeks with us. However, most patients can go home once we have their symptoms under control. Our Discharge Buddy service offers patients practical support once they return home.
Our facilities
From June 2022, our inpatient unit is based on a private floor at Maycroft Manor care home in Patcham. We are still offering the same specialist care in 8 en-suite rooms, while we rebuild our hospice in Wayfield Avenue.
You’ll have a choice of delicious meals every day – cooked by our in-house chefs.
Our care
Before your stay, a senior nurse on the ward will call you and go through what you need to bring. They’ll also be able to address any questions or concerns you may have.
Martlets’ inpatient unit has a dedicated team of specialist doctors and nurses supported by health care assistants. Our physiotherapist and occupational therapist can help with your mobility. We also have a team of counsellors and social workers on hand if you need to talk.
In addition, our volunteers are involved in everything from serving tea and arranging flowers to hairdressing and complementary therapies (though these services may be subject to change).
As well as providing expert medical care, we also think about the things that are important to you personally. That could mean having your pet to visit you at the hospice or celebrating Christmas in July. Or simply hanging a poster of your favourite football team above your bed.
Some people choose to spend their final weeks with us. However, most patients can go home once we have their symptoms under control. Our Discharge Buddy service offers patients practical support once they return home.
Caring for you during the pandemic
There are some changes to how our services are being provided due to the ongoing pandemic.
Caring for you during the pandemic
There are some changes to how our services are being provided due to the ongoing pandemic.
Providing care during the pandemic
We are still providing the same expert care as we have always done. Patients with life-limiting illnesses, who are too unwell to be cared for at home, need us now more than ever.
Although the way we deliver our care has changed, you can still expect the highest standards. We have all the Personal Protective Equipment (PPE) we need to stay safe, and have ongoing deliveries to ensure this. We are adhering to all Public Health England and Government guidelines on safe practice. Our staff are doing all they can to maintain a sense of normality for patients despite the challenges.
Visiting the hospice
We are still welcoming visitors to our temporary home on Carden Avenue. Due to the pandemic, visiting patients on the inpatient unit (IPU) has changed. This guidance was last updated on Thursday 3rd May 2022.
We have updated our visitor guidance to relax some of our previous restrictions. You can view the updated guidance below. Please note that this is subject to change in response to outbreak situations or local/national guidance.
- Our visiting hours are between 9am and 8pm
- Visitors no longer need to book and there is no longer a limit to the length of visit.
- A maximum of 3 visitors will be able to visit at any one time per patient but there is no longer a limit on the number of visitors a day
- All visitors will be required to comply with infection control procedures (e.g. handwashing & wearing of surgical mask)
- Children under 16 years are allowed with an adult.
- Pets can now visit but must remain on a lead at all times
Please do not visit if you are experiencing any of the following symptoms:
- new continuous cough
- high temperature, fever or chills
- loss of, or change in, normal sense of taste or smell
- unexplained shortness of breath
- unexplained tiredness, lack of energy
- muscle aches or pains that are not due to exercise
- not wanting to eat or not feeling hungry
- headache that is unusual or longer lasting than usual
- sore throat, stuffy or runny nose
- diarrhoea, feeling sick or being sick
We know that being apart from loved ones is a big concern when time is precious. Our clinical team are working hard to make sure that every patient can stay in touch with relatives and loved ones. We’ve introduced video calling technology, using phones and computers, to help everyone feel connected, if this is something we can support you with then please do discuss it with us.
Our café and hospice shop are still shut for the time being. Any queries should be made by phone on 01273 273400.
Providing care during the pandemic
We are still providing the same expert care as we have always done. Patients with life-limiting illnesses, who are too unwell to be cared for at home, need us now more than ever.
Although the way we deliver our care has changed, you can still expect the highest standards. We have all the Personal Protective Equipment (PPE) we need to stay safe, and have ongoing deliveries to ensure this. We are adhering to all Public Health England and Government guidelines on safe practice. Our staff are doing all they can to maintain a sense of normality for patients despite the challenges.
Visiting us
We are still welcoming visitors to our temporary home on Carden Avenue. Due to the pandemic, visiting patients on the inpatient unit (IPU) has changed. This guidance was last updated on Thursday 3rd May 2022.
We have updated our visitor guidance to relax some of our previous restrictions. You can view the updated guidance below. Please note that this is subject to change in response to outbreak situations or local/national guidance.
- Our visiting hours are between 9am and 8pm
- Visitors no longer need to book and there is no longer a limit to the length of visit.
- A maximum of 3 visitors will be able to visit at any one time per patient but there is no longer a limit on the number of visitors a day
- All visitors will be required to comply with infection control procedures (e.g. handwashing & wearing of surgical mask)
- Children under 16 years are allowed with an adult.
- Pets can now visit but must remain on a lead at all times
Please do not visit if you are experiencing any of the following symptoms:
- new continuous cough
- high temperature, fever or chills
- loss of, or change in, normal sense of taste or smell
- unexplained shortness of breath
- unexplained tiredness, lack of energy
- muscle aches or pains that are not due to exercise
- not wanting to eat or not feeling hungry
- headache that is unusual or longer lasting than usual
- sore throat, stuffy or runny nose
- diarrhoea, feeling sick or being sick
We know that being apart from loved ones is a big concern when time is precious. Our clinical team are working hard to make sure that every patient can stay in touch with relatives and loved ones. We’ve introduced video calling technology, using phones and computers, to help everyone feel connected, if this is something we can support you with then please do discuss it with us.
Our café and hospice shop are still shut for the time being. Any queries should be made by phone on 01273 273400.
Accessing our support
If you feel you are in need of Martlets support, your GP, hospital consultant, palliative care team or district nurse can refer you to us.
Accessing our support
If you feel you are in need of Martlets support, your GP, hospital consultant, palliative care team or district nurse can refer you to us.