Supportive care, and community and outpatient services

What we offer

Since the onset of the Covid pandemic, we have been running our social and wellbeing groups online. If you are new to Zoom videoconferencing, fear not! Our team of volunteers will help you get set up and show you how to use the software. It’s very simple. You’ll be sent a link in an email to join a video call which you just click on take part in the meeting. 

All our services are provided free of charge, thanks to the generosity of our local community who fundraise to provide most of Martlets’ funding. 

Day services

Our day services team consists of outpatient clinics, social groups, wellbeing groups and complementary therapy.

Outpatient services

If you need treatment or advice from a hospice care specialist, you can visit one of our outpatient clinics. One of our clinical nurse specialists or one of our consultants will assess your health, provide treatment and refer you for more care if you need it. As well as your symptoms, they’ll also consider your physical, psychological, social and spiritual needs to recommend a programme of treatment.

Social groups

Good Vibrations Choir

Our choir is a great way to have fun, meet people and feel uplifted. It’s open to everyone  you don’t need experience, just a passion for music. 

Currently the choir meets via Zoom. 


 
There’s such a good mix of people and it feels as if each person has found the choir for their own special reason. We all help each other out and it’s a lovely place to belong. I’m 88 and don’t have internet, but they’ll call me in on the phone during the Zoom session. It means I can hear what’s going on, sing along down the phone, and stay connected. 
Jeannie, choir member
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Coffee mornings

Join us via Zoom on your home computer or mobile. Unwind, meet new friends and have fun! 

Regular events include quizzes, board games and competitions. 

Martlets Coffee Morning

Social groups

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Good Vibrations Choir

Our choir is a great way to have fun, meet people and feel uplifted. It’s open to everyone, you don’t need experience – you just need to have a passion for music.

Rehearsals are on Tuesday evenings from 6pm - 8pm (please arrive for 5.45pm) and Friday afternoons from 3pm - 5pm (please arrive for 2.45pm).

The choir is a really important part of my life and the people in the choir have really made such a difference to me. They’re all volunteers or people connected to Martlets in some way and in the last few years I’ve met some of the best friends I’ll ever have, some absolutely splendid people.

Carrie, partner and carer

Coffee mornings

Come along for coffee and cake relax, unwind, meet new friends and have fun! Events will include quizzes, board games and complementary therapy.

The groups are a great way to relax and meet people going through the same experience.

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Sow and grow

Get some fresh air, make new friends and connect with nature in the beautiful Martlets garden. You don’t have to be an experienced gardener to join in, and you can choose to sit or stand during each session.

The group is open to patients and carers and takes place every week during the growing season.

Wellbeing activities

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Seated yoga

A gentle yoga class via Zoom, open to all ages and all levels of fitness and mobility. Simple moves and slow sequences (with some gentle background music) are all designed to calm the mind and body. 

Open to all ages, levels of fitness and mobility.


I’ve done some yoga and tai chi. I love the exercise. Tai chi is gentle, but just enough for me and there’s also some mindfulness at the end of the session. It keeps me moving rather than just sitting around all the time.

Catherine, Patient



Tai chi

The slow, purposeful movements of tai chi qigong have many health and emotional benefits. This gentle form of exercise is perfect for beginners and experts alike.

Open to all ages, levels of fitness and mobility.

I’ve done some yoga and tai chi. I love the exercise. Tai chi is gentle, but just enough for me and there’s also some mindfulness at the end of the session. It keeps me moving rather than just sitting around all the time.

Catherine, Patient

Tai chi

The slow, purposeful movements of tai chi qigong have many health and emotional benefits. This gentle form of exercise is perfect for beginners and experts alike.

Open to all ages, levels of fitness and mobility.

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Relaxation and mindfulness

The practice of mindfulness helps us to ‘step back’ and observe our thoughts without judgement, rather than being dragged along by mind chatter. 

During a session we’ll teach you techniques to help work through those moments and to reduce stress and promote relaxation. 


Complementary therapies

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Martlets’ complementary therapies are given by experienced volunteer therapists who are all fully qualified. Prior to COVID wwere offering acupuncture, light touch massage, reflexology, reiki, craniosacral therapy and shiatsu. 

The service ceased at the beginning of the pandemic and is currently unavailable until further notice. 


Learn More

Outpatient Services

Ordinarily, Martlets' outpatient services (including the social and wellbeing services listed above) are for terminally ill people living at home who are well enough to attend the Hospice during the day. However, during the COVID pandemic, we have been taking additional steps to ensure we are able to protect our vulnerable patients and our staff. As a result, some of our services have had to change and are being delivered via phone or videoconferencing online. 



Who can access outpatient services?

We offer support to anyone in our catchment area, aged 18 or over, who has been diagnosed with a terminal illness. This includes accessing our outpatient clinic to see members of the clinical team. Referrals are accepted from doctors, registered nurses and allied health professionals. If you would like to be referred, please talk to your GP or consultant.  

Due to Covid-19 we are not currently offering outpatient appointments at the Hospice but supporting patients via phone calls or videoconferencing. We hope to reopen our outpatient clinic later in 2021. 



 

Rehabilitation service

Our rehabilitation service consists of occupational therapy and physiotherapy. Our team are still conducting home visits to assess patients’ needs and provide mobility equipment. But advice and rehab exercises are being offered via phone and online videos during the pandemic. 


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Occupational therapy

Our physiotherapists and occupational therapists can help make it easier for you to get about – giving you the power to be more independent. 

They can assess your needs, provide mobility equipment, recommend exercises, help with fatigue and breathlessness, and suggest helpful adaptations to your home. 


Learn More



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Community services

Community services includes our Clinical Nurse Specialists, Hospice at Home and visiting palliative care doctors. 



Clinical Nurse Specialists

Clinical Nurse Specialists support patients in the community with specific palliative care needs. They work alongside your GP and community nurses to provide: 

  • specialist assessment 
  • management of complex symptoms 
  • advice to doctors and nurses involved in your care 
  • support with complex Advance Care Planning 

They may contact you by phone, use videoconferencing or see you at home depending on your level of need. 

Not all our patients require this level of specialist support and need is determined during the screening process that follows a referral being made to us. 



Hospice at Home

If you've chosen to receive end-of-life care at home, we provide you and your loved ones with exceptional care and support. Our experienced team will make visits and assist with pain management, symptom control and emotional support for you and your family.    

Working closely with your GP, community nurses and the specialist doctors at Martlets, our Hospice at Home service provides:    

  • Symptom management. 
  • Emotional and social support.  
  • Referral to other Martlets services where appropriate. 
 

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Staying Safe

Our clinical nurse specialists, Hospice at Home team and visiting doctors are still delivering essential care to people at home. They wear full PPE to keep everyone as safe as possible. Ahead of visits, they will ask you questions about how you are feeling. You will also be asked to limit the number of people in the room with you during the visit.  

Advice is also available via Martlets’ 24-hour telephone hub to health professionals and patients receiving support from our clinical services.